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coachery
privacy policy

At coachery, we are committed to protecting your personal information and your right to privacy. This Privacy Policy describes how your personal information is collected, used, and shared when you visit our website or engage with our coaching services.

1. Introduction

Welcome to coachery. We are committed to protecting your privacy and ensuring your personal information is handled in a safe and responsible manner in accordance with the New Zealand Privacy Act 2020.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and engage with our coaching services.

2. Information We Collect

We may collect the following types of personal information:

a. Information you provide directly:

  • Name
  • Email address
  • Phone number
  • Organisation and role
  • Information shared through enquiry forms, booking forms, or coaching intake forms

b. Sensitive information:

  • Personal or professional challenges shared as part of coaching engagements (This information is treated with strict confidentiality)

c. Automatically collected information:

  • IP address
  • Browser type
  • Pages visited and time spent on the website (Collected via cookies or analytics tools)

3. How We Use Your Information

We use your information to:

  • Respond to enquiries and communicate with you
  • Deliver coaching services and tailor sessions to your needs
  • Manage bookings and payments
  • Improve our website and services
  • Send occasional updates or insights (only if you opt in)

4. Confidentiality of Coaching Information

coachery operates under professional coaching principles, including confidentiality.

Any personal information shared during coaching sessions will:

  • Remain confidential unless you provide consent to share it
  • Only be disclosed where required by law (e.g. risk of harm)

5. Sharing Your Information

We do not sell or rent your personal information.

  • Trusted service providers (e.g. coaching supervision and professional development providers, booking platforms, payment processors)
  • Professional advisors (e.g. legal or accounting)
  • Authorities if required by law

All third parties are expected to handle your information securely and in accordance with privacy obligations.

6. Storage and Security

We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access.

  • Secure digital storage systems
  • Restricted access to personal data
  • Use of reputable third-party platforms

7. Cookies and Analytics

  • Improve user experience
  • Understand how visitors use the site

You can choose to disable cookies through your browser settings.

8. Your Rights

Under the New Zealand Privacy Act, you have the right to:

  • Access the personal information we hold about you
  • Request correction of your information

To do so, please contact us using the details below.

9. Retention of Information

  • Provide services
  • Meet legal and professional obligations

10. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of those sites.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

This policy is designed to reflect our commitment to trust, professionalism, and care in all client relationships.

Questions?

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us.

coachery

Updated: 28 April 2026

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